Customer Service

Common Questions

  • Does Lansinoh guarantee its products?

    Some products have a warranty, but many are personal care items and cannot be returned once opened.

    If the product is defective, Lansinoh will replace the defective portion or repair the item. If you are dissatisfied, we will work with you to solve the problem, but we do not offer refunds. Please note that every woman has different pumping and breastfeeding experiences, so we cannot guarantee success or the amount of breastmilk you will produce by using any of our products.

  • How do I find a lactation consultant in my area?

    To find a lactation consultant in your area, visit the ICLA (International Lactation Consultant) website.

  • How do I contact you with breastfeeding or pumping questions?

    Visit our Ask our Experts page to view common questions or ask one of your own.

  • Where can I donate my milk?
  • Why do moms get engorged?

    About the third day postpartum a mom’s breasts may swell (engorgement); the good news is that it’s a temporary condition. Nursing frequently during this period is the best way to alleviate engorgement, but it can be difficult because your baby might have trouble properly latching onto an engorged breast. LatchAssist™ can help pull out the nipple to help baby latch on the breast. 

  • Do you sell accessories for the pump such as extra parts, cooler bag, freezer pack, and carry bag?

    You can order extra parts for the Affinity® Pro Pump including a cooler, re-usable freezer pack and carry bag for any of the Lansinoh® breast pumps at our online parts store.

  • Where can I register my pump?

    You can visit our warranty page to register your Lansinoh® Affinity Pro™ Double Electric Breast Pump or Lansinoh® Manual Breast Pump.

  • Are mOmma® cups BPA-free?

    Yes, they are made of polypropylene plastic which is chemical additive-free and BPA-free.

  • What type of plastic is used for your cups?

    All mOmma® cups are made of polypropylene plastic which is chemical additive-free and BPA-free.

  • What type of materials are used for the mOmma® straw?

    The top of the straw (where child sucks) is made of 100% silicone and the bottom part is made of polyethylene. 

  • Where can I find replacement straws for mOmma® Straw Cup?

    You can find replacement straws at the Lansinoh Parts & Accessories Store, amazon.com and drugstore.com.

  • How do I contact you with breastfeeding and/or pumping questions?

    Visit our Ask our Experts page to view common questions, ask one of our experts or call our customer service line (800-292-4794) to speak with a Certified Lactation Consultant.  

  • How do I find a lactation consultant in my area?

    To find a lactation consultant in your area, go to the International Lactation Consultant Association website at www.ILCA.org and click on “Find a Lactation Consultant” on their home page.

  • Where can I donate my milk?

    For more information about donating your breastmilk, contact the Human Milk Banking Association of North America (HMBANA) at www.hmbana.org.

  • How does Lansinoh® guarantee its products?

    Lansinoh is diligent about providing the highest quality products available. If you experience an issue or product defect please contact our customer service team at 800-292-4797 or customerservice@lansinoh.com and we will work with you to resolve the issue.

  • Are Lansinoh products BPA-free?

    Yes, all Lansinoh® products are BPA-free.  

  • What cycle and suction settings will the pump go to once the let-down phase has ended after two minutes?

    Once the pump has switched from the let-down/stimulation phase to the expression phase, the pump will be at the following settings:

    • Pumping Rhythm: 2 leaves 
    • Suction setting: level 3
    • You can change the between the three pumping rhythms by pushing the Cycle Mode Toggle Button with the three leaves.
    • You can adjust to your suction level by pushing the + button to increase suction or pushing the – button to decrease the suction.
  • Why is it important that products be BPA Free?

    The chemical bisphenol-A (BPA) is a hormone disrupter. Acting like an estrogen imposter, BPA has been linked to cancer, type 2 diabetes, depression, heart disease and a number of other ailments. BPA can be especially dangerous in pregnancy, infancy and childhood – so much so that many governments around the world have banned BPA in the production of baby bottles (as well as other products).

  • Why is it important that products be BPS Free?

    The chemical bisphenol-S (BPS) is used as a plasticizer by some manufacturers and, in many cases, has been used to replace BPA, which has been banned in the production of baby bottles and other similar products. BPS, like BPA, is a hormone disrupter and is potentially dangerous, especially in pregnancy, infancy and childhood.

  • Is Lansinoh® HPA® Lanolin BPA and BPS Free?

    Yes! Because safety is a top priority for Lansinoh, we have taken proactive measures to ensure Lansinoh® HPA® Lanolin is both BPA and BPS Free.

  • Is Lansinoh® Clean & Condition Baby wipes BPA and BPS Free?

    Yes! Because safety is a top priority for Lansinoh, we have taken proactive measures to ensure Lansinoh® Clean & Condition Baby wipes is both BPA and BPS Free.

  • Is Lansinoh® Signature ProTM Double Electric Breast Pump BPA and BPS Free?

    Yes! Because safety is a top priority for Lansinoh, we have taken proactive measures to ensure Lansinoh® Signature ProTM Double Electric Breast Pump is both BPA and BPS Free.

  • Is Lansinoh® Manual Breast Pump BPA and BPS Free?

    Yes! Because safety is a top priority for Lansinoh, we have taken proactive measures to ensure Lansinoh® Manual Breast Pump is both BPA and BPS Free.

  • Is Lansinoh® Breastmilk Storage Bags BPA and BPS Free?

    Yes! Because safety is a top priority for Lansinoh, we have taken proactive measures to ensure Lansinoh® Breastmilk Storage Bags is both BPA and BPS Free.

  • Is Lansinoh® Breastmilk Storage Bottles and Lids BPA and BPS Free?

    Yes! Because safety is a top priority for Lansinoh, we have taken proactive measures to ensure Lansinoh® Breastmilk Storage Bottles and Lids is both BPA and BPS Free.

  • Is Lansinoh® Disposable Nursing Pads and Ultra-Soft Disposable Nursing Pads BPA and BPS Free?

    Yes! Because safety is a top priority for Lansinoh, we have taken proactive measures to ensure Lansinoh® Disposable Nursing Pads and Ultra-Soft Disposable Nursing Pads is both BPA and BPS Free.

  • Is Lansinoh® LatchAssist® Nipple Everter BPA and BPS Free?

    Yes! Because safety is a top priority for Lansinoh, we have taken proactive measures to ensure Lansinoh® LatchAssist® Nipple Everter is both BPA and BPS Free.

  • Is Lansinoh® Simple Wishes® Hands-Free Pumping Bra BPA and BPS Free?

    Yes! Because safety is a top priority for Lansinoh, we have taken proactive measures to ensure Lansinoh® Simple Wishes® Hands-Free Pumping Bra is both BPA and BPS Free.

  • Is Lansinoh® Soothies®  Gel Pads BPA and BPS Free?

    Yes! Because safety is a top priority for Lansinoh, we have taken proactive measures to ensure Lansinoh® Soothies® Gel Pads is both BPA and BPS Free.

  • Is TheraoPearl®  3-in-1 Breast Therapy Packs BPA and BPS Free?

    Yes! Because safety is a top priority for Lansinoh, we have taken proactive measures to ensure TheraoPearl®  3-in-1 Breast Therapy Packs is both BPA and BPS Free

  • Is Lansinoh® mOmma® Bottle with NaturalWave® Nipple BPA and BPS Free?

    Yes! Because safety is a top priority for Lansinoh, we have taken proactive measures to ensure Lansinoh® mOmma® Bottle with NaturalWave® Nipple is both BPA and BPS Free.

  • Is Lansinoh® mOmma® Spill-Proof CupBPA and BPS Free?

    Yes! Because safety is a top priority for Lansinoh, we have taken proactive measures to ensure Lansinoh® mOmma® Spill-Proof Cup is both BPA and BPS Free.

  • Is Lansinoh® mOmma® Straw Cup BPA and BPS Free?

    Yes! Because safety is a top priority for Lansinoh, we have taken proactive measures to ensure Lansinoh® mOmma® Straw Cup is both BPA and BPS Free.

  • Is Lansinoh® mOmma® Warming Plate BPA and BPS Free?

    Yes! Because safety is a top priority for Lansinoh, we have taken proactive measures to ensure Lansinoh® mOmma® Warming Plate is both BPA and BPS Free.

  • Is Lansinoh® mOmma® Developmental Meal Set BPA and BPS Free?

    Yes! Because safety is a top priority for Lansinoh, we have taken proactive measures to ensure Lansinoh® mOmma® Developmental Meal Set is both BPA and BPS Free.

  • What does the “BPA and BPS Free” Icon on your packaging mean?

    The chemical bisphenol-A (BPA) is widely known to be a hormone disrupter. Acting like an estrogen imposter, BPA has been linked to cancer, type 2 diabetes, depression, heart disease and a number of other ailments. BPA can be especially dangerous in pregnancy, infancy and childhood – so much so that many governments around the world have banned BPA in the production of baby bottles (as well as other products).

    The chemical bisphenol-S (BPS) is used as a plasticizer by some manufacturers and, in many cases, has been used to replace BPA. BPS is also a hormone disrupter, but is currently allowed for the production of baby bottles and similar products.

    Because safety is a top priority for Lansinoh, we have taken proactive measures to ensure our Lansinoh® mOmma® bottles with NaturalWave® Nipples are BPA and BPS free. 

    Additionally, all our products that may come in contact with breastmilk are BPA and BPS free, as well as our mOmma® toddler line. This includes:

    • Lansinoh® HPA® Lanolin
    • Lansinoh® Clean & Condition Baby wipes
    • Lansinoh® Signature ProTM Double Electric Breast Pump
    • Lansinoh® Manual Breast Pump
    • Lansinoh® Breastmilk Storage Bags
    • Lansinoh® Breastmilk Storage Bottles and Lids
    • Lansinoh® Disposable Nursing Pads and Ultra-Soft Disposable Nursing Pads
    • Lansinoh® LatchAssist® Nipple Everter
    • Lansinoh® Nipple Shield
    • Lansinoh® Simple Wishes® Hands-Free Pumping Bra
    • Lansinoh® Soothies®  Gel Pads
    • TheraoPearl®  3-in-1 Breast Therapy Packs
    • Lansinoh® mOmma® Bottle with NaturalWave® Nipple
    • Lansinoh® mOmma® Spill-Proof Cup
    • Lansinoh® mOmma® Straw Cup
    • Lansinoh® mOmma® Warming Plate
    • Lansinoh® mOmma® Developmental Meal Set

    Lansinoh is committed to providing breastfeeding solutions so every mom can breastfeed for as long as she chooses. Moms who use Lansinoh should feel comfortable knowing they’re using safe and effective products, whatever their breastfeeding needs may be.

  • Can the Lansinoh® Contact Nipple Shield be used to address soreness?

    Yes, a mom can use the nipple shield to address soreness issues.  However, this would not be our first recommendation to help ease soreness. It is advisable for moms to first try addressing soreness with either Lansinoh® HPA® Lanolin or Lansinoh® Soothies® Gel Pads. If a mom is using a nipple shield to address soreness we would strongly recommend that she consults with a lactation professional to address the underlying issue that is causing the soreness.

  • How can I determine if my nipple shield is fitting my properly?

    It is best to have a consultation with a lactation professional prior to using a nipple shield. They will be able to assess the needs of you and your baby and make a recommendation for the proper size.  Also, they will be able to help address the underlying issue that requires the use of the nipple shield and advise you on weaning from using the shield.

  • Why isn’t the Lansinoh Contact Nipple Shield completely round?

    This cut out area on the top of the shield allows for maximum skin to skin contact with baby. Skin to skin contact is important for providing the sensory triggers mom’s body needs to let-down and for efficient milk flow. It also provides the needed signals to establish and maintain a good milk supply.  In addition, skin to skin contact provides many benefits for baby such as regulating heart rhythms and body temperature. This is why we recommend only using the nipple shield until the underlying latching issue is addressed and then weaning from the shield to feeding directly at the breast.

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