Frequently Asked Questions

Whether you have a breastfeeding or product question, we have the answer!

  • Find full pairing instructions here.
  • The app uses the camera to scan the QR code found on the bottom of the pump which pairs the pump with the app using Bluetooth.
  • You can download the app for iOS or Android.
  • The app tracks pumping sessions, breastfeeding sessions, bottle feeding, diaper changes, and baby's growth. It also provides an alarm to help keep track of your schedule.
  • The pump uses Bluetooth® technology to connect seamlessly to the app.
  • The Lansinoh® Smartpump™ Double Electric Breast Pump cycles 87-125 times/minute in the Stimulation phase and 37-95 times/minute in the Expression phase.
  • The Lansinoh® Smartpump™ Double Electric Breast Pump ranges from 55-140 mmHG in the stimulation mode and 80-220 mmHG in the expression mode. There are eight suction settings.
  • Since every woman is different and each mom responds differently to breast pumps, there is no ideal setting that works for everyone. We encourage you to try different pumping rhythms and use the + and – buttons to find the most comfortable setting for you.
  • The Smartpump™ Double Electric Breast Pump can work with either the AC Adaptor (included) or with six AA batteries (not included). We recommend using alkaline batteries only and not rechargeable batteries. Do not mix old and new batteries; replace as a simultaneous set. If batteries are in the pump, but your AC adaptor is in use, the pump will use the AC adaptor to power the pump. For the most economical use, we recommend using the pump with the AC adaptor that has been provided with the pump.
  • The Smartpump™ and Signature Pro™ Double Electric Breast Pumps do not include a car adaptor. They are powered with the AC adaptor (included) or six AA batteries (not included).
  • The Smartpump™ has been designed for daily use, and it is certainly powerful enough for a working mom or a mom who will be apart from her baby for regular intervals. As with other retail pumps, it is designed to maintain an already established milk supply.
  • The breast pump parts are dishwasher safe. However, we recommend using the following instructions for cleaning and sterilizing to get the best results and to extend the longevity of use. 1. Disassemble the breastmilk expression set, setting aside the tubing and connectors. 2. Rinse all parts with cold water immediately after each use. 3. Hand wash all parts of the breastmilk expression set using warm soapy water. A nipple brush may be used to scrub the hard plastic pieces of the breastmilk expression set, but should not be used on the soft silicone valve or diaphragm. 4. Rinse parts with clean, warm water. 5. Place parts in a pot and cover with water making sure there is room for all of the parts to float freely in the pot. 6. Bring the water to a boil and allow the parts to boil for 5 minutes. 7. After boiling remove the parts from the pot with tongs and place on a clean towel to dry, covering the parts with a second clean towel. 8. Allow the parts to dry completely before assembly and use. Partially dried parts may affect the operation of the pump. 9. Once parts are dry the can be stored in a clean plastic bin with a lid or in a clean plastic zipper bag
  • This cut out area on the top of the shield allows for maximum skin to skin contact with baby. Skin to skin contact is important for providing the sensory triggers mom's body needs to let-down and for efficient milk flow. It also provides the needed signals to establish and maintain a good milk supply. In addition, skin to skin contact provides many benefits for baby such as regulating heart rhythms and body temperature. This is why we recommend only using the nipple shield until the underlying latching issue is addressed and then weaning from the shield to feeding directly at the breast.
  • It is best to have a consultation with a lactation professional prior to using a nipple shield. They will be able to assess the needs of you and your baby and make a recommendation for the proper size. Also, they will be able to help address the underlying issue that requires the use of the nipple shield and advise you on weaning from using the shield.
  • Yes, a mom can use the nipple shield to address soreness issues. However, this would not be our first recommendation to help ease soreness. It is advisable for moms to first try addressing soreness with either Lansinoh® HPA® Lanolin or Lansinoh® Soothies® Gel Pads. If a mom is using a nipple shield to address soreness we would strongly recommend that she consults with a lactation professional to address the underlying issue that is causing the soreness.
  • The chemical bisphenol-S (BPS) is used as a plasticizer by some manufacturers and, in many cases, has been used to replace BPA, which has been banned in the production of baby bottles and other similar products. BPS, like BPA, is a hormone disrupter and is potentially dangerous, especially in pregnancy, infancy and childhood.
  • Yes, all Lansinoh® products are BPA-free.
  • The top of the straw (where child sucks) is made of 100% silicone and the bottom part is made of polyethylene.
  • Some products have a warranty, but many are personal care items and cannot be returned once opened. If the product is defective, Lansinoh will replace the defective portion or repair the item. If you are dissatisfied, we will work with you to solve the problem, but we do not offer refunds. Please note that every woman has different pumping and breastfeeding experiences, so we cannot guarantee success or the amount of breastmilk you will produce by using any of our products.
  • To find a lactation consultant in your area, visit ICLA (International Lactation Consultant)
  • The chemical bisphenol-S (BPS) is used as a plasticizer by some manufacturers and, in many cases, has been used to replace BPA, which has been banned in the production of baby bottles and other similar products. BPS, like BPA, is a hormone disrupter and is potentially dangerous, especially in pregnancy, infancy and childhood.
  • Visit our Ask Our Experts page to view common questions or ask one of your own.
  • About the third day postpartum a mom's breasts may swell (engorgement); the good news is that it's a temporary condition. Nursing frequently during this period is the best way to alleviate engorgement, but it can be difficult because your baby might have trouble properly latching onto an engorged breast. LatchAssist™ can help pull out the nipple to help baby latch on the breast.
  • Yes, they are made of polypropylene plastic which is chemical additive-free and BPA-free.
  • All mOmma® cups are made of polypropylene plastic which is chemical additive-free and BPA-free.
    1. Do I need a prescription for a lactation counselor visit?
    2. Do my visits need to be pre-authorized?
    3. Is there a maximum number of visits covered?
    4. Is there a maximum dollar amount covered by visit?
    5. Are there limitations to which lactation counselor I see?
    6. What if the lactation counselor I want to see is out-of-network?
    7. If I see someone out-of-network, can I pay the difference out-of-pocket?
    1. The pump I want isn’t covered by this plan. If I want to upgrade to a different pump, like the Lansinoh® Signature Pro® Healthcare Double Electric Breast Pump, can I pay the difference out-of-pocket?
    2. The provider you sent me to buy my pump from is out-of-stock but I need a pump now. Can I buy my pump at a retail store (like Target or Babies ‘R’ Us) and be reimbursed? If not, what do you recommend I do?
    3. Do I need a prescription to get the breast pump? If so, from who (pediatrician, OBGYN, nurse practitioner)?
    1. Can I rent or buy my breast pump?
    2. Is there a maximum amount you will cover?
    3. Do I have to get a specific type of pump (manual versus electric)?
    4. Do I have to get a specific brand of pump?
    5. Do I need a prescription to get the breast pump? If so, from who (pediatrician versus obgyn)?
    6. Can I get the breast pump before my baby is born?
    7. Can I buy my pump at a retail store (like Target or Babies ‘R’ Us) and be reimbursed?
    8. Do I have to go through a specific provider to get the pump?
    9. I want a different pump than the one offered through this plan. If I want to upgrade to a different pump, can I pay the difference out-of-pocket?
    10. This plan covers manual pumps but I know I will need an electric pump. If I want to upgrade to a different pump, like the Lansinoh® Signature Pro® Healthcare Double Electric Breast Pump, can I pay the difference out-of-pocket?
    11. Do you cover additional breastfeeding supplies, such as nursing pads, bottles, or HPA® Lanolin? If so, do I need a prescription? Can I buy them at a retail store and submit receipts for reimbursement?
  • Every insurance company is handling this differently. Some require moms to get the pump through a durable medical equipment (DME) provider, also known as a medical supply company. Other insurance companies require moms get the pump through a hospital or pharmacy, while others will reimburse moms for purchases made at retail stores.

    The Signature Pro™ Healthcare and Smartpump™ are Lansinoh Double Electric Breast Pumps available through select DME providers, so you can ask your insurance company if you can get those specific breast pumps from one of those providers. But some insurance companies will reimburse pump purchases made at retailers like Target and Walmart, so you may be able to purchase the Lansinoh® Signature Pro™ Double Electric Breast Pump, Lansinoh® Smartpump™ Double Electric Breast Pump, or Lansinoh® Manual Breast Pump from any retailer that carries Lansinoh products. Click here to find out if you can get a free breast pump.

  • This is where it gets a little confusing and will require some work if you want to take advantage of this new legislation. The law didn’t provide a lot of specifics around breastfeeding support and equipment, so every insurance company is interpreting this piece of legislation differently. What this means is that you will need to call your insurance company to find out exactly what is covered and if the breast pump should be rented or purchased, as well as get answers to other questions you may have. Click here to find out if you can get a free breast pump.
  • A piece of legislation included in ACA requires most health insurance plans to cover the cost of breastfeeding support and equipment for nursing moms, including the cost of lactation counselors and breast pumps.
  • The Affordable Care Act (also known as ACA) is health insurance reform legislation that was signed into law by President Obama in 2010.
  • Contact the Human Milk Banking Association of North America.

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