Bag Leaks

Question:

My daughter is now 4 months and I have been pumping and storing since she was born. I have bought several packages of your milk storage bags and have stored thousands of ounces at this point. (I was blessed with over supply). My problem however, I just started to use what I've stocked. So far I only attempted to thaw out 3, and each of this three has leaked at the seam. I followed all the storage and thawing instructions so I'm not sure what the problem is, but considering all the time and money spent on my pumping and storing journey I would really like to get to the bottom of this before any more milk has to be wasted!

Answer:

Skye,

We are very sorry this has happened and we really would like to talk with  you further in our customer service center.  Can you kindly call in to 800 292 4794 or send an email to customerservice@lansinoh.com.  As soon as we get your contact information, we will get in touch with you to discuss what is going on with your bags.

Best wishes,

Gina C, CLC

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