General FAQs
How do I find a lactation consultant in my area?
Visit the International Lactation Consultant website to find a lactation consultant in your area.
How do I sign up for Nurture Notes?
You can sign up for Nurture Notes online at our website.
Who do I send my conference information to for sponsorship?
You can direct all conference-related information including requests for sponsorship, exhibiting opportunities and giveaway requests by email to Kathi Barber, Manager, Breastfeeding or by calling 703-684-3174.
Who do I send my product ideas to?
Please send all of your product ideas by email to Michael Barclay, Vice President of Marketing.
Where can I donate my milk?
There is an organization called the Human Milk Banking Association of North America (HMBANA) that you can contact for more information about donating your breastmilk.
How does Lansinoh guarantee its products?
Some of the Lansinoh products come with some type of warranty. Many Lansinoh products are personal care items and cannot be returned once opened. If the product is defective, Lansinoh will stand behind it by replacing any defective portion or repair the item. We cannot guarantee success or the amount of breastmilk production using any of our products. If you are dissatisfied, we will troubleshoot to see if there is a problem but we do not offer refunds.
I've heard some baby products contain formaldehyde, do any of your products contain this ingredient?
No, Lansinoh products do not contain the ingredient formaldehyde.
Lansinoh® Affinity® Double Electric Breast Pump
Why do you have a special cushion on your breast flanges?
In order to make a mom’s pumping experience as comfortable as possible, we added the special rubber outer rims to the breastflange called ComfortFit™ Cushion. These special outer edges ensure a mom has a good seal which aids in the suction.
Can I return to the let-down or stimulation phase once I am in the expression phase?
Yes, if you achieve let-down prior to the 2 minute automatic switchover, you can push the let-down button and you will go into the expression phase. If you wish to return to the faster let-down phase during a pumping session to elicit another let-down, you can switch back into the let-down phase by pushing the let-down button again.
What speed and suction settings will the pump go to once the let-down phase has ended (after 2 minutes)?
The let-down phase lasts two minutes. A mom can go into the expression phase before the two-minutes is up by pushing the let-down button or she can await an automatic switchover at the 2 minute mark. Once the pump has switched from the let-down phase to the expression phase, the pump will be at the following settings:
Cycle setting: level 3
Suction setting: level 5
A mom can adjust to her comfort level by pushing the + button to increase either speed or suction or pushing the – button to decrease the speed or suction.
Can I use a microwave steam bag to clean and sterilize the pump parts? Are parts dishwasher safe?
*Please Note: Tubing should never be washed or sterilized*
All parts can be steam-sterilized in a microwave bag except the tubing which never needs to be cleaned or sterilized because it does not come into contact with breastmilk. You can also use boiling water to sterilize as well. All parts are dishwasher safe though we highly recommend gently hand washing the white valves as they are delicate and can affect the performance of the pump if damaged or torn with vigorous washing or harsh detergents.
Please be sure to use the appropriate amount of water according to the directions on your steam sterilizer to ensure that parts do not get overheated and/or melt.
Please note that all pump parts must be completely dry prior to use or performance may be affected.
What materials do you use in the Lansinoh® Affinity® Double Electric Breast Pump?
The Lansinoh plastic parts are made of polypropylene plastic which is BPA and Phthalate free. Specific components are listed below:
| Components | Material |
|---|---|
| Components | Acrylonitrile butadiene (ABS) |
| Breast Flange Body | Polypropylene |
| Breast Flange Custom Cushion | Thermoplastic Elastomer (TPE) |
| Diaphragm | Silicone |
| Diaphragm Cap | Polypropylene |
| Silicone | Silicone |
| Tubing Connector | Polypropylene |
| Storage Bottle | Polypropylene |
| Storage Bottle Ring | Polypropylene |
| Storage Bottle Sealing Disc | Polypropylene |
| Velcro | Nylon |
| Base Body & Battery Door | ABS |
| Keypad | Silicone |
| Base body clear inlay | Acrylic |
| Feet | Thermoplastic Elastomer (TPE) |
Can I use other pump brand replacement parts with the Lansinoh® Affinity® Double Electric Breast Pump?
We do not recommend using another pump’s replacement parts (including the first generation Lansinoh Double Electric Pump) with the Lansinoh® Affinity® Double Electric Breast Pump as the components of our pump were made specifically for our pump. Also, using other pump’s parts with our pump would void your warranty.
Do you sell accessories for the pump like extra parts, cooler bag, freezer pack, and carry bag?
You can order all extra parts including a cooler, re-usable freezer pack, and carry bag for any of the Lansinoh breast pumps online at our website.
Can I use batteries with the Affinity® Double Electric Breast Pump?
The Affinity® Double Electric Breast Pump can work with either the AC Adaptor (included) or with 6 AA batteries (not included).
You can use either alkaline, standard (carbon-zinc) or rechargeable batteries, but do not mix alkaline, standard or rechargeable batteries.
Do not mix old and new batteries; replace as a simultaneous set.
If batteries are in the pump, but your AC adaptor is in use, the pump will use the AC adaptor to power the pump. For the most economical use, we recommend using the pump with the AC adaptor that has been provided with the pump.
Do you have a car adaptor to power the pump?
The Affinity® Double Electric Breast Pump does not come with a car adaptor. It is powered with the AC adaptor that was included or 6 AA batteries.
How many times does the Lansinoh® Affinity® Double Electric Breast Pump cycle?
The Lansinoh® Affinity® Double Electric Breast Pump cycles 30-60 times per minute.
There are 6 speed settings.
What is the suction range of the Lansinoh® Affinity® Double Electric Breastpump?
The Lansinoh Double Electric Breast Pump ranges from 50-250 mm HG in 1 second.
There are 8 suction settings.
Can I pump directly into the Lansinoh Breastmilk Storage Bags? Why not?
Unfortunately, you cannot pump directly into the Lansinoh Breastmilk Storage Bags because they have a double zipper closure and therefore, will not fit securely on the pump.
How can Lansinoh guarantee milk from backing up into the tubing? What is the importance of this feature?
Using a specially-designed diaphragm and diaphragm cap, our pump is guaranteed to prevent milk from backing up into the tubing and into the motor unit. This is important from a hygienic perspective (condensation and/or milk in tubing can mold and breed bacteria) and from a perspective of understanding how important every drop of your milk is to you and your breastfed baby.
Is the Affinity® Double Electric Breast Pump powerful enough for daily use like for a working mom?
The Lansinoh® Affinity® Double Electric Breast Pump has been designed for occasional and/or daily use and it is certainly powerful enough for a working mom or a mom who will be apart from her baby for regular intervals. As with other retail pumps, it is to maintain an already established milk supply.
How do I know when to stop pumping?
The stream of milk will begin to slow or stop and/or your breasts will feel softer and less full. A breast is never truly “empty” but it will be apparent with these clues that you can stop pumping.
Where can I buy the Lansinoh® Affinity® Double Electric Breast Pump?
In the US: At www.Lansinoh.com, there is a zip code sorter where you can enter your zip code to find local stores that carry our products.
What is the warranty for the Affinity® Double Electric Breast Pump?
Please see the Affinity® Double Electric Breast Pump Instruction Manual for information.
Please note that once opened, the Affinity® Double Electric Breast Pump cannot be returned for hygienic reasons. In order to make a claim under the warranty for your pump, you must first obtain a Return Authorization Number by contacting our customer service department by phone at (800) 292 4794.
Lansinoh® Breastmilk Storage Bags
Are your Breastmilk Storage Bags BPA-Free?
Yes, Lansinoh Breastmilk Storage Bags are 100% virgin plastic and contain no plastizers. Specifically, they are made of FDA approved Food Grade LDPE (low density polyethylene) and LLDPE (linear low density polyethylene), that is 3 Mil Thick. This type of plastic is BPA-free.
What type of plastic are your bags made of and are they recyclable?
Lansinoh Breastmilk Storage Bags are 100% virgin plastic and contain no plastizers. Specifically, they are made of FDA approved Food Grade LDPE (low density polyethylene) and LLDPE (linear low density polyethylene), that is 3 Mil Thick.
Lansinoh Breastmilk Storage Bags are recyclable. They fall under the #4 recyclable category which includes bags, merchandise bags, pharmaceutical, packaging etc.
Can I microwave my milk while it is in your bags?
No, microwaving is never recommended for breastmilk as it destroys valuable nutrients and vitamins in the breastmilk. Additionally, it can create dangerous "hot spots" that can burn the baby when you are feeding the milk to him or her.
Are your bags reusable?
Lansinoh Breastmilk Storage Bags are designed for one-time use only.
Can I pump directly into Lansinoh® Breastmilk Storage Bags?
Because Lansinoh Breastmilk Storage Bags have a double zipper closure, they do not fit directly onto a pump flange but you could use them if you are willing to hold the bag onto the pump with your hand.
What is the best way to store these-in another bag, in Tupperware container, freezer bag?
We recommend laying the storage bags flat to freeze them. You can put the breastmilk storage bags directly into the freezer but because plastic can sometimes stick to the freezer rack (especially if it is even slightly wet), we recommend placing the bags in some type of container or even a freezer Ziploc bag. That will also protect the bags from knocking together with other frozen items.
How do I thaw my milk if frozen in your bags?
The thing to remember when thawing your milk is to handle it as gently as possible to preserve all the valuable nutrients. The great thing about laying the bags flat to freeze is that the thawing will take less time. Breastmilk frozen in our bags can be thawed in the refrigerator or at room temperature. You may also place the sealed bag in a bowl of warm tap water but never use extremely hot or boiling water on a stovetop. Also, do not microwave the milk to defrost as this process may destroy nutrients in your milk and create "hot spots" that would be dangerous to your baby. We recommend freezing your milk by laying the storage bag flat because it makes the thawing process quicker and easier.
What if my milk smells rotten when I thaw it?
According to the La Leche League International "Breastfeeding Question and Answer" book: In rare cases, some mothers who have meticulously expressed and frozen their milk for later use have discovered that all their frozen milk has turned rancid. This happens when a mother produces milk that is high in lipase, the enzyme that breaks down fat in the milk. Depending upon the level of lipase in her milk, some mothers notice this rancid smell after their milk has cooled in the refrigerator; others, notice it only after the milk has been frozen for a while.
It is suggested that every mother who is planning to freeze her milk should freeze some test batches of milk and thaw it out after a week or so to be sure it has not become rancid. If it smells rancid, she may need to scald the milk before freezing in the future to deactivate the lipase in her milk. If the mother finds that after freezing and thawing her milk that it has a rancid smell, she can prevent this from occurring in the future by heating her expressed milk to a scald (bubbling around the edges but not boiling) right after collecting it and then quickly cooling and freezing it. Scalding inactivates the lipase. Once the milk has acquired the rancid smell, however, treating the milk will not help.
Please consult with La Leche League International for more information and help and/or consult with an International Lactation Consultant to find a Lactation Consultant in your area for steps on how to address possible Lipase issues.
Lansinoh® Clean & Condition Cloths™
What are the ingredients?
Lansinoh Clean & Condition Cloths have been very carefully formulated containing only the most gentle of ingredients, which have a long history of dermatological safety and no known irritants. The cloths are unique because they are made of a soft, non-woven spun lace fabric for a very gentle touch on baby's skin. And, they do not contain any drying alcohols which can be irritating and sting baby's skin.
Ingredients:
Water, Paraffinum Liquidum, Propylene Glycol, PEG-75 Lanolin
Benefits: Moisturizes and protects baby's delicate skin
Oleyl Erucate, Ceteareth-20, Clyceryl Oleate, Peg-40 Hydrogenated Castor Oil
Benefits: Gentle Cleansing Action
Methylparaben, Butylparaben, Cetylpyridinium Chloride, Phenoxyethanol
Benefits: Maintains product purity and freshness
Perfume
Benefits: Provides a light, non-irritating fragrance
Are Clean & Condition Cloths flushable? What happens if I flush it accidentally?
Lansinoh Clean & Condition Cloths are not designed to be flushable, as they are not created to dissolve upon impact with water. Because its thickness is comparable to a paper towel, if flushed over time, there could be a build up, which could lead to pipe backups. If you have flushed just one of the cloths, it is unlikely you will encounter any adverse plumbing issues but we do not advise continuous flushing. We are exploring ways to make our wipes flushable.
What happens if my baby eats/chews on/swallows part of a Clean & Condition Cloth?
If your baby has ingested any foreign material, please consult your pediatrician or your local Poison Control Center for guidance. While Clean & Condition Cloths have been made using gentle ingredients, they are not intended to be ingested, and, although the amount of residue that the baby would ingest by chewing on one Clean & Condition Cloth is minimal, it is best to consult with your doctor or the local Poison Control Center.
Are your Clean & Condition Cloths intended for use on nipples/breasts? What if I use them on my nipple/breast?
Lansinoh Clean & Condition Cloths were developed especially for cleaning breastfed babies after diaper changes; they are not designed to be used on mother's breasts. With that said, these wipes contain only ingredients that have a long history of dermatological safety. In addition, prior to being released for sale, Lansinoh conducted extensive sensitivity testing with the formulation. In this regard, there is no reason why you could not use the wipe on your breast with confidence of safety related to any skin reaction. However, just as you would not want to expose your baby to chemicals, creams, lotions, etc, it is best not to use the wipes on the breast.
Do Lansinoh Clean & Condition Cloths contain alcohol?
Clean & Condition Cloths contain Phenoxyethanol, a non-drying alcohol. This organic chemical compound and a glycol ether often used in dermatological products such as skin creams. This is a preservative used in many cosmetics due to its ability to kill bacteria. Phenoxyethanol is not an irritant or an allergen.
I have heard that some baby wipes contain ingredients that are very unsafe like anti-freeze-do Clean & Condition Cloths contain anti-freeze?
No, our Clean & Condition Cloths do not contain any ingredients like anti-freeze or anything that is used to make anti-freeze. One of our ingredients, Propylene Glycol, is sometimes confused with Ethylene Glycol, which is a component or ingredient in anti-freeze.
Propylene Glycol is a safe and appropriate ingredient not just for cosmetic products, but also for ingested products like food and pharmaceuticals. It is on the US Food and Drug Administration list of ingredients which are Generally Recognized As Safe (GRAS) and is recognized by the World Health Organization as safe for use. It is the alcohol ethylene glycol, that is a common ingredient in antifreeze and which is, in fact, highly toxic but it is not included in our ingredients.
Lansinoh® HPA® Lanolin
How is Lansinoh HPA Lanolin different from other lanolin?
There are many refinements of lanolin from a crude industrial grade to our ultra pure medical grade. Lansinoh HPA Lanolin has been refined by a patented process to remove all allergenic components (identified as the free lanolin alcohols in combination with detergent residues left over from the wool scouring process) and to bring to the lowest level possible any environmental impurities (including pesticide residues). Because of the purity of Lansinoh HPA Lanolin, it does not have to be removed prior to breastfeeding.
A new independent 2010 study concludes that HPA® Lanolin, combined with breastfeeding education, is more effective than expressed breastmilk, combined with breastfeeding education, in reducing nipple pain and promoting healing of nipple trauma (Abou-Dakn et al). The full study can be viewed free online.
How can you guarantee Lansinoh HPA Lanolin is the purest?
We routinely test our lanolin to make certain that it conforms to Lansinoh's specifications with regard to allergenic components and environmental impurities. Our specifications far exceed those set by the United States Pharmacopeia (USP). Additionally, we are the only company providing lanolin with no preservatives (BHT) or detergent residues (an identified allergenic component) left over from the wool scouring process. We have never seen documentation from another lanolin provider that approaches our level of purity. We can provide you with the Certificate of Analysis if you are interested in more details.
Do I have to remove it prior to breastfeeding?
Lansinoh HPA Lanolin does not need to be removed prior to breastfeeding because of the intensive purification process that is used. We do recommend applying it after breastfeeding instead of before so that it has some time to absorb into your skin.
How does Lansinoh HPA Lanolin work?
Lansinoh HPA is partially occlusive (unlike Vaseline, a hydrocarbon, which is completely occlusive) and allows for the exchange of air (respiration) and moisture (transpiration) so that the skin does not become over hydrated. The consistency of Lansinoh HPA Lanolin is part of its effectiveness. The skin of the areola is highly innervated and by coating the free nerve endings and placing them in a more normal environment, many mothers report instant pain relief.
What if Lansinoh HPA Lanolin is ingested by my pet?
If your pet has ingested Lansinoh HPA Lanolin, there is no cause for concern. Lansinoh HPA Lanolin is not listed with the Poison Control enter because there are no contraindications for ingestion. It will pass through the gut harmlessly and the only problem your pet may have is a loose stool.
I am allergic to lanolin/wool, can I use Lansinoh HPA Lanolin? How is that possible?
That is a logical question as there is some confusion about this issue.
What is often considered an allergy to wool is actually a contact dermatitis that results from irritation from the wool fiber itself or dyes in the wool as they interact with the skin. Lanolin, on the other hand, is a by-product of wool washing - the wool is washed and the raw wool grease undergoes a series of refinements that results in our ultra pure lanolin, which is an entirely different material than wool.
Lansinoh HPA Lanolin was developed especially for breastfeeding mothers, and is refined by a patented process to remove impurities. There are many refinements of lanolin in the market and only Lansinoh HPA Lanolin is safe for use by mother and baby. It is the only lanolin available that has had environmental impurities (including pesticide residues) and allergenic components (including detergent residues) filtered to an extremely low level or removed.
Additionally, Lansinoh HPA Lanolin does not contain preservatives or additives of any kind (including BHT). People, who consider themselves allergic to wool and may have avoided Lanolin in the past, will be happy to know that they can use Lansinoh HPA Lanolin with confidence.
In the over 20 years that Lansinoh has been available, the company is not aware of a single documented case of an allergic reaction to Lansinoh HPA Lanolin. However, that does not mean that someone somewhere could have a possible reaction. We would suggest that you apply Lansinoh HPA Lanolin on the inside of your forearm and cover it with an adhesive bandage for 24 hours. After that time, check and see if there is any redness or itching. Obviously, if you have an unpleasant reaction before the 24 hours, discontinue any use of Lansinoh HPA Lanolin immediately.
Obviously, if you have an unpleasant reaction before the 24 hours, discontinue any use of Lansinoh HPA Lanolin immediately.
Where does lanolin come from?
Lanolin comes from the fleece of sheep after shearing. The sheep is shorn, the wool is washed and the raw wool grease remains. This material undergoes a series of refinements that results in our ultra pure lanolin. One hundred pounds of wool will yield about two to four pounds of lanolin. It is a natural and renewable raw material not a processed synthetic compound.
The term lanolin comes from the Latin lana for wool and oleum for oil, although chemically it is a wax rather than oil. It is the secretions from the sebaceous glands of sheep, which is deposited onto the wool fiber and is nature's way of protecting the fleece from the harmful elements of the weather. It is an organic ester and as such is similar to the oil our own skin produces (sebum). This is the reason it is so beneficial when applied to the skin.
Are any animals hurt when lanolin is produced?
No harm comes to the sheep when extracting lanolin. As stated above, it is a byproduct of wool washing after the wool has been shorn from the sheep. Unlike sheep that are raised for their meat, sheep that produce high volumes of lanolin are shorn and then returned to the fields to grown another fleece, which will be shorn again for the retrieval of more lanolin.
My Lansinoh HPA Lanolin expired, can I still use it?
If your tube has expired, we do not recommend using it for breastfeeding. If you have used it before you noticed that it had expired, do not worry, it is ok. Lansinoh HPA Lanolin, because it is ultra purified and bacteriostatic, will inhibit growth of bacteria. If your tube has been opened and expired, we don't recommend using it and would recommend buying a new tube.
Where is the expiration date on the tube?
The expiration date can be found at the end of the tube, on the back, where the crimp is. It will say 'EXP' followed by the month and then the year.
What type of plastic is used in your Lansinoh HPA Lanolin tube?
The plastic that is used to make our lanolin tube is low density polyethylene and high density polyethylene plastic which are free from plasticizers including BPA and phthalates.
Why is the Lansinoh HPA Lanolin in one of my tubes yellow and the other one white?
Lansinoh HPA Lanolin,, the leading topical in its category is made with the same formula as the original, but with an improved refining process for smoother application. With the improved refining process, Lansinoh HPA Lanolin maintains its integrity as the purest, safest nipple ointment available by selectively filtering out any remaining color and odor-forming impurities. The original Lansinoh Lanolin is still good for use as long as it is used prior to its expiration date and is by no means less safe or efficacious than the newer version. Lansinoh HPA Lanolin provides the same efficacy to soothe, heal, and protect dry, cracked skin as the original but with an enhanced purity, which gives the product a clearer appearance and is virtually odorless. It still contains no preservatives, additives, water, chemicals or perfume.
What does Lansinoh mean?
Lansinoh means: Lan (lanolin) sin (without in Latin) oh (symbol for alcohol).
Lansinoh® Diaper Rash Cream
How is Lansinoh Diaper Rash Cream different from others?
Although we can't specifically comment on any other Diaper Rash Product, our product was designed with the baby and the mother in mind. For the baby we have designed a hypoallergenic, triple protection formula that will soothe, heal and protect against diaper rash. For the mom, we have designed the formula so that it is fragrance free, easy to apply going on white, but rubbing in clear. It does not leave the white mess associated with some other diaper rash products - but still contains zinc oxide which is recommended by pediatricians and other health professionals to prevent and treat diaper rash.
What makes up your triple protection of ingredients?
Lansinoh Diaper Rash cream has three active ingredients and it is the only diaper rash available with three active ingredients:
Lansinoh HPA Lanolin, the world's purest lanolin
Forms a protective barrier to seal out irritating wetness and promote natural healing
Innovative Microfine Zinc Oxide
Unlike other zinc oxide formulas, our Microfine Zinc Oxide allows the ointment to go on white and rub on clear-all the
protection, none of the mess! This zinc oxide is very similar to the type of zinc oxide used in sunscreens-white when applied, clear when rubbed into skin.
Dimethicone
An excellent emollient, allows for easier spreadability while softening and smoothing baby's delicate bottom
Is Lansinoh Diaper Rash Ointment designed to prevent diaper rash or to treat diaper rash?
Lansinoh Diaper Rash Ointment is designed to prevent and treat diaper rash with its triple protection formula of Lansinoh HPA Lanolin, Microfine Zinc Oxide, and Dimethicone.
Where can I find Lansinoh® Diaper Rash in my retailer?
Lansinoh Diaper Rash Ointment is located in the diaper rash section of your local store. That location will depend on the specific retailer. For more information on where to buy Lansinoh Diaper Rash Ointment, visit Where to Buy Lansinoh.
Does your diaper rash expire?
Yes. There is an expiration date imprinted on the top of the box as well as on the crimp at the top of the tube.
Lansinoh® LatchAssist™ Nipple Everter
What are the materials used to make the Lansinoh® LatchAssist™ Nipple Everter?
The Lansinoh® LatchAssist™ Nipple Everter blub is rubber and the clear plastic flange is made of BPA-free polypropylene.
Can I share my Lansinoh® LatchAssist™ Nipple Everter with a friend/colleague/family member after I am done with it?
Lansinoh® LatchAssist™ Nipple Everter is a single-user product and we do not recommend sharing it with anyone else because it may come into contact with your milk and there is not a way to completely sterilize it before passing it along to someone else.
Can I use Lansinoh® LatchAssist™ Nipple Everter to pump my milk?
No, Lansinoh® LatchAssist™ Nipple Everter is not designed to pump or capture breastmilk. We recommend discarding any breastmilk that may have collected in the bulb and not to attempt to use it to feed your child.
Lansinoh® Disposable Nursing Pads
Can I sleep with your disposable nursing pads in my bra?
Yes, many mothers find our pads very absorbent, especially at night. The only thing we would recommend is that you change the pads during the night if they become saturated.
Are your disposable nursing pads recyclable?
While there are components in the pads that are recyclable, the intact pad is not recyclable. We are working towards using more recyclable materials.
Why do you individually wrap each nursing pad?
We individually wrap each pad because it keeps each pad clean and hygienic and allows you to toss them in your bag without worry that they will not be sanitary when you use it. For moms who prefer to avoid the waste of a disposable pad and the outer plastic, we offer our Washable Nursing Pads which are made of cotton and are reusable.
How are your nursing pads able to be so absorbent?
The effectiveness of the Lansinoh Disposable Nursing Pads lies in the construction of the product and the materials used in the production process. Through a unique process using heat and air, paper pulp is converted to "fluffy pulp", which is then combined with a super absorbent polymer in the form of a powder. This mixture is sandwiched between layers of paper tissue. A non-woven fabric is then placed over the tissue to provide a stay-dry lining. This lining draws breastmilk and moisture away from the skin and into the core of the pad where it is absorbed by the super absorbent polymer, which turns into a gel. The layers of tissue surrounding the polymer further insure that the moisture is locked within the core of the paper pulp and polymer. This unique action keeps both the mother's skin and her clothing dry.
Lansinoh® Ultra Soft Nursing Pads
Can I sleep with the Ultra Soft Nursing Pads in my bra?
Yes, many mothers find our pads very absorbent, especially at night. The only thing we would recommend is that you change the pads during the night if they become saturated.
Can I put Lansinoh HPA Lanolin on the pad when I use it?
Yes, this is actually a very good idea. Many lactation consultants advise the mother with very sore nipples to put a generous application of Lansinoh HPA Lanolin directly onto the center of the pad and press gently onto the breast thereby eliminating the need to handle a very sore nipple.
How are the Ultra Soft Nursing Pads different than your other pads?
Our Ultra Soft Nursing pads are thicker because it makes them softer. These pads are actually designed for the later stages of pregnancy or early days of breastfeeding when nipples might be extremely sore or tender. They are specially contoured with gathers that help the pad "cup" over the nipple area to protect it from friction from the pad or clothing. As a result, they are a bit bulky. In contrast, our regular disposable pads are ultra thin and contoured. The Ultra Soft Nursing Pads have the same Super Absorbent Polymer (SAP) as our original Disposable Nursing Pads. The SAP is similar to what is in baby diapers, in that it starts as a powder and when the milk soaks into it, it turns into a gel.
Lansinoh® Breastmilk Storage Bottles
Can I sterilize the breastmilk storage bottles by boiling in water?
After undertaking our standard of continuous boiling for 100 hours, Lansinoh confirmed the Lansinoh Breastmilk Storage Bottles work properly and that there will be no deformation to the bottle after 100 hours of boiling. However, please be sure that no parts of the bottle or attachments touch the bottom or the sides of the pan because this could cause the bottles to melt.
Are you Milk Storage Bottles BPA-free?
Yes, Lansinoh Breastmilk Storage Bottles are made of polypropylene plastic which is a chemical additive-free, safer plastic for breastmilk storage. This type of plastic is BPA-free.
Will heating damage my milk?
If you heat your milk using warm to hot water, it will not damage your milk. Remember never to use a microwave to thaw or heat your milk as it can cause hotspots that can burn the baby and the microwaving can destroy nutrients and vitamins.
How do I store my milk in your bottles?
You would store your milk in our bottles similar to any other container designed for breastmilk storage.
Are your bottles dishwasher safe?
Our bottles are freezer and dishwasher safe, with a specially designed sealing disk to prevent the bottle from leaking.
Lansinoh® Double Electric Breast Pump
How many times does the Lansinoh Double Electric Breast Pump cycle?
The Lansinoh Double Electric Breast Pump cycles 30-60 times per minute.
What is the suction range of the Lansinoh Double Electric Breast Pump?
The Lansinoh Double Electric Breast Pump ranges from 100-220 mmHG in 1 second.
Does your Double Electric Breast Pump have a carrying case?
Yes, our Double Electric Breast Pump does have a carrying case that may be purchased online.
Where can I buy this pump?
Visit our Where to Buy Lansinoh page to find retail outlets who sell the Lansinoh Breast Pumps.
Is this pump for daily and occasional use?
The Lansinoh Double Electric Breast Pump has been designed for occasional and/or daily use and it is certainly powerful enough for a working mom or a mom who will be apart from her baby for regular intervals.
Can it be used with batteries?
Yes, our Double Electric Breast Pump works with 6 AA batteries.
Is there a warranty on your pump?
The Lansinoh Double Electric Breast Pump comes with a 90 day warranty on all pump parts and a 1 year warranty on the base of the pump. Please call our customer service department at 1 800 292 4794 or send us an email.
What are the key highlights of the Lansinoh Double Electric Breast Pump
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Piston-driven - for comfortable and efficient pumping
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Compact and lightweight - weighs only 1 pound
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Individually adjustable speed and suction controls - you create a pumping experience most comfortable and effective for you.
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Closed System - its unique design prevents milk and moisture from entering tubing, so there's no need to clean pump tubing. In addition, the closed system protects the milk from potential contaminants in the air eliminates the hassle and risk of milk backing up into the tubing and motor unit.
Where can I buy replacement parts for my Double Electric Breast Pump?
You can order all extra parts for our Double Electric Breast Pump online.
What size flanges come with the pump? Can I buy bigger flanges?
The flange that comes included with the pump is considered standard at 25.0 mm. Larger flanges are available through our website accessory page and measure at 30.5 mm. To order, go to our accessories store.
Lansinoh® Manual Breast Pump
Is your manual pump dishwasher safe?
All of the parts in the manual pump are dishwasher safe. To be extra cautious, we recommend hand washing the white valve, silicone diaphragm stem and the ComfortSeal Cushion to prevent loss and to extend their usefulness.
What about replacement parts?
We are unable to replace the flange, however, many of the manual pump replacement parts are available for puchase online at www.lansinohstore.com.
Do I have to use the ComfortSeal cushion? Can I use it with your electric pump?
While you don't have to use the ComfortSeal Cushion, it was designed in order to help you create a strong, solid seal which will aid greatly while pumping your milk with this manual pump. If you find that it is easier or more comfortable to use the pump without the cushion, you can pump that way.
The ComfortSeal Cushion fits on the standard size flange of our Double Electric Breast Pump.
Can I use your bags to pump into from the manual pump?
Because our bags have a double zipper closure, they will not fit directly on either of our breast pumps.
Is there a warranty on this pump?
The Manual Pump does not come with a warranty. Please call customer service at 1 800 292 4794 or email if you have any other questions.
Where can I buy this pump?
Visit Where to Buy Lansinoh to find out where to purchase the Lansinoh Manual Breast Pump.
Can I sterilize the Lansinoh Manual Breast Pump parts by boiling in water?
After undertaking our standard of continuous boiling is for 100 hours, Lansinoh® confirmed the Manual Pump parts work properly and that there will be no deformation on bottole or any parts after 100 hours of boiling. However, please be sure that no parts of the bottle or attachments touch the bottom or the sides of the pan because this could cause the bottles to melt.
Soothies® By Lansinoh® Gel Pads
How do I use Soothies by Lansinoh Gel Pads?
The nipple area should be clean and free from breastmilk. Wipe nipple area with warm water and pat dry. Remove the plastic cover from the Soothies gel pad and place the gel side of the pad directly over the nipple so the cotton backing faces away from the body. No extra tape is needed, as the gel will be slightly tacky. Your bra will also hold Soothies in place.
I thought Lansinoh did not make a gel pad-what changed?
Lansinoh purchased the Soothies Gel Pads from the company Puronyx in January 2009. Soothies Gel Pads are a great addition to the Lansinoh product line as it provides cooling relief for sore or damaged nipples due to breastfeeding. There are some key differences between Lanolin HPA and Soothies Gel Pads in the form of treatment and soothing for sore nipples.
Has anything changed about the Soothies Gel Pads since Lansinoh acquired them?
No, the Soothies Gel Pads that Lansinoh has in its product line are exactly the same product though now they are sold by Lansinoh.
What are the similarities and differences between Lansinoh HPA Lanolin and Soothies?
With Lansinoh HPA Lanolin and Soothies Gel Pads, Lansinoh® offers moms a choice of form for treating and soothing sore nipples.
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Do I need to wash my breasts after Soothies Gel Pads are removed to breastfeeding?
Gently wipe or cleanse your breasts prior to breastfeeding to remove any gel residue.
What should be used to wipe the breast?
A soft clean wash cloth or towel can be used to wipe the breast after using Soothies Gel Pads.
Can I use Lansinoh HPA Lanolin and Soothies together?
Both of these products promote moist wound healing so there is no need to use them together. If, however, you have used Lansinoh HPA Lanolin on your breasts throughout the day and choose to use Soothies at night (or vice versa), threre is no need for concern about there being Lansinoh HPA Lanolin on your breast when you apply Soothies Gel Pads.
How often do you change Soothies by Lansinoh Gel Pads?
It depends on the amount of leakage that a mother is experiencing. Soothies absorbs fluid-about two times its own weight. Soothies are usable until they become saturated with fluid or become very thick and spongy. Typically, the pad is used 1-3 days.
What does it mean when the pad gets thick and spongy?
When the pad gets thick and spongy, the pad is getting 'full'. As the pad gets full, the concentration level of glycerin begins to dilute. It is important to know that Soothies will continue to be effective even after the pad has absorbed materials to over 2 to 3 times its size. The challenge at that point is the additional weight and managing the flow of milk.
How do I care for Soothies?
Check the gel side for any lint or other particles. If needed, wipe the gel side surface with a clean cloth moistened with water until the surface is smooth and shiny. Do not rinse Soothies.
My Soothies look cloudy/milky, should I use a new pair?
No, a cloudy appearance is normal and does not decrease the benefits of Soothies.
The "cloudy or milky" appearance is often due to the absorption of breastmilk. Soothies have a high moisture vapor transmission, allowing a majority of the lactation-related fluids to evaporate. The milky appearance sometimes seen in a Soothies Gel Pad is often due to the larger white milk molecules left behind in the pad.
May Soothies be stored in the refrigerator?
Yes. Keep them in a sealed bag so they will not absorb moisture from the air. They may also be kept in the freezer for additional cooling relief.
Where do I keep Soothies before breastfeeding, bathing, or using a breast pump?
Gently remove Soothies from the nipple and place on a clean surface, gel side up. Remember to always wash your hands well with soap and water before breastfeeding.
May Soothies be cut to size?
Yes. To achieve the best results, leave the clear plastic cover on Soothies while cutting with scissors.
What's in Soothies?
Soothies are composed of vegetable-based glycerin, water, and polyacrylamide (a non-toxic absorbent binding agent) all of which are nontoxic to mother and baby. Soothies is specifically formulated with 17½% water and 65% glycerin.
High (vegetable-based) glycerin and low water content help create a soothing environment in the following ways:
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Provides moisturizer to keep the skin soft and supple
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Pulls excess fluids way to prevent maceration from occurring
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Provides an immediate cooling sensation
What is the significance of using water?
Water provides a cooling sensation.
What is the significance of using glycerin?
A high concentration of the natural ingredient glycerin will prevent the pad from drying out even if it is left open to the air.
What is Polyacrylamide?
Polyacrylamide is an absorbent non toxic binding agent that gives the pad shape by:
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Connecting all of the components so they are consistent throughout the pad.
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Preventing the components from oozing, separating or decomposing
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Preventing the gel pad from breaking apart
I am a vegetarian-can I safely use Soothies because of the glycerin?
Yes, the ingredient glycerin is vegetable-based.
Do I need a prescription for Soothies?
No. Soothies do not require a prescription and are available through retail outlets, hospitals, and clinics.
How do Soothies work?
Soothies formula helps create a natural soothing environment by:
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providing moisturizer to keep the skin soft and supple
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pulling excess fluids away from the nipple and breast surface to prevent maceration from occurring
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providing an immediate cooling sensation
Why is absorbency important?
Absorbency is important for preventing skin maceration-a term that describes skin changes when moisture is trapped against the skin for a prolonged period. The skin will turn white or gray, softens and wrinkles (like when a bandage is wet and skin underneath wrinkles and turns white). Macerated skin is more permeable and prone to damage from friction and irritants.
Do you need a lot of water to keep Soothies from drying out?
No. Unlike other hydrogel pads, Soothies will never dry out.
Are Soothies for engorgement?
No, Soothies were designed to create a healing environment, soothe nipple pain, and enhance your breastfeeding experience.
Soothies has a cloth backing-why?
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Allows the gel to stay positioned over the injured nipple tissue
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Provides a smooth barrier from clothing friction and the resulting irritation
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Does not promote the transmission of bacteria or fungus to the nipple
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Provides for easy application and prevents error in placement of pad against the skin
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Keeps moisture and fluids away from the nipple.
How do I take care of my Soothies?
Prior to each application observe the gel side for any milk build up or other particles. If noticed, clean the gel side of the pad by wiping the gel surface with a clean moist cloth until the surface in smooth and shiny. The pad does not need to be rinsed.
Can I cut Soothies to fit my breast better?
Yes, you can cut Soothies and be assured that cutting will not alter the pad in any way.
Will cutting the Soothies Gel Pads prolong their life?
Soothies were designed specific for the lactating mom and her nipple area. The smaller the pad, the less it will absorb due to the size. However, cutting the gel pads will not negatively alter the characteristics of the pad if it is cut.
What is the difference between hydrogels and Soothies?
Soothies primary component is glycerin, an all natural ingredient that moisturizes skin and absorbs liquid and moisture. Its secondary ingredients are water and polyacrylamide, a non-toxic binding agent that holds the components of the pad together and also draw moisture away from the breast.
Hydrogels' primary ingredient is water. Typical hydrogels on the market contain 45-96% water. The secondary ingredients in hydrogels are man-made chemicals that can provide absorption and moisturizing qualities.
How do I use Soothies?
It depends on the amount of leakage the mom is experiencing. The pads should be changed when they are saturated. Typically, the pad will last 1-3 days.
Can I store Soothies in the refrigerator or freezer?
Keep them in a sealed bag so that they will not absorb moisture from the air. They may also be kept in the freezer for additional cooling relief.
Can Soothies be heated?
No, we do not recommend heating Soothies Gel Pads.
My Soothies Gel Pad has crusty parts-should I throw it away?
If the Gel Pad becomes dirty or has crusty areas, it can be cleaned with a clean damp, not wet, cloth, as needed. This may lengthen the amount of time that the Gel Pad can be used.
Will Soothies ever dry out? Do I need to add water to keep them hydrated?
Soothies will not dry out due to the high glycerin levels. Therefore, if pain or soreness reoccurs at some later point during breastfeeding, any remaining Soothies can be used without concern. And, no, re-hydration by adding water is not required.
Why can I only use Soothies three weeks total?
The recommended usage of any hydrogel or gel pads as a therapy should not to exceed 3 weeks total because if you are experiencing soreness or pain, you should seek the advice of a lactation consultant, breastfeeding educator, or healthcare provider.
CAUTION: Total usage of Soothies by Lansinoh Gel Pads (multiple pads) should not exceed three weeks. If nipple pain continues beyond one week or the nipple is cracked, bleeding, scabbed, blistered, or excessively painful, seek the advice of an International Board Certified Lactation Consultant or health care provider. Keep out of reach of children.
Lansinoh® mOmma® Feeding Bottles and Nipples
Can I sterilize Lansinoh mOmma bottles and nipples by boiling in water?
After undertaking our standard of continuous boiling 100 hours, Lansinoh confirmed the Lansinoh® mOmma® bottles and nipples work properly and that there will be no deformation after 100 hours of boiling. However, please be sure that no parts of the bottle or attachments touch the bottom or the sides of the pan because this could cause them to melt.
Are both bottles BPA-free?
Yes, these are made of polypropylene plastic which is chemical additive-free and BPA-free.
Are your bottles dishwasher safe?
Our bottles are dishwasher safe.
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